The Settings → Billing page shows your current balance, what it is made of and when which credits expire.

What the balance is made of

Credits come from two sources, and they live differently:

• Plan credits - granted on every subscription renewal. With yearly billing they arrive every month in the same volume as with monthly billing.
• Top-up credits - one-off packs you bought separately.

The Credit balance card shows the split: how much was granted this month, how much was carried over from the previous one and how much came from top-ups. It also shows a rough forecast: "At the current pace the credits last about N days". It is based on the last week's spend, so it is an estimate, not a promise.

Expiry

• Each plan grant is valid for 60 days. That is why unused credits carry over to the next month, but you never bank more than two monthly allowances. If your plan gives 10,000 credits a month, you can hold at most 20,000 plan credits - the rest expires.
• Top-up credits do not expire while your subscription is active, and they do not count toward that cap. Cancelling the subscription voids your credits.
• Leftover trial credits are kept after your first payment and from then on follow the plan rules: they expire together with the first plan grant, in 60 days.

If some credits are about to expire, the balance card shows how many and in how many days.

⚠️ Important: the credits that expire soonest are spent first: credits carried over from the previous month, then this month's credits, and top-ups last. Credits you bought never expire before your plan credits.

Top-ups

The Top up balance block offers one-off packs on top of your plan:

Pick a pack and click the Buy for button with its price. Payment goes through Stripe, and only a workspace admin can pay.

ℹ️ Note: top-ups are not available on the trial - packs are only bought on top of a subscription. Pick a plan in the Plans block first.

💡 Tip: if you run out of credits regularly rather than once, a bigger volume within your plan is usually better value than constant top-ups - the credit is cheaper there. A top-up is handy to cover a one-off spike: a season, a launch, a campaign for an event.

Low-balance warnings

We send an email when you have left:

• 20% of the monthly volume;
• 5% of the monthly volume;
• 0 - you are out of credits.

Each email is sent once per level, so your inbox does not fill up. On the trial, the email about zero is replaced by the one about access being paused.

When you are out of credits

• On a paid plan, billing shows You are out of credits: campaigns are paused and do not look for new signals. As soon as you top up or the next plan grant arrives, they resume on their own - there is nothing to restart.
• On the trial, access is paused (Access paused). All your data stays - click Choose a package to continue.

⚠️ Important: while the balance is at zero, campaigns do not look for new signals. Keep an eye on the balance in advance.

Where the credits go

• Home - the Credits used tile.
• Campaigns - each campaign card shows Spent today.
• Settings → Billing → Credit spend analytics - for 7 days, 30 days or all time: Where it went (by source, most expensive first) and What for (for example, "AI read a message", "AI wrote a reply", "Words that found nothing"). Refunds are shown there too.

For the details of what credits are charged for, see the article "Credits: what you are charged for and what is free".