The Agents step decides who processes the messages that are found. A campaign can also run with no agents at all.
Two options at the start
The step opens with two mutually exclusive cards:
- Continue without agents. The campaign runs on keywords alone. If the micro-context is empty, this is completely free for Telegram; if it is filled in, AI checks the message for 1 credit.
- Set up agents. A list opens from which you can attach an analyst, a responder and a deliverer.
Until you pick one of the two, the Next button stays inactive.
The agent list
Once you choose Set up agents, you will see collapsed groups:
- Analysts - score every message and filter out the noise;
- Responders - write replies and comments;
- Deliverers - send approved leads to your CRM or messenger;
- Our templates - ready-made agents you can attach right away, with no setup.
The groups are collapsed on purpose: each has a one-line description above it, so you can usually decide without expanding the list. An agent that is already attached is visible even in a collapsed group.
At the bottom of each category there is a create your own row - it opens the new-agent form with the type already selected.
Press Details on an agent row to see its prompt, channels and behaviour.
Agents that do not fit the channels
If an agent only works in channels this campaign does not include, it does not disappear - it moves into a separate collapsed group with an explanation of which channels it works in.
Such an agent does not block the launch: the campaign starts, that agent simply will not work in it until you add its channel.
How many agents you need
Typical combinations:
| Goal | What to attach |
|---|---|
| As cheap as possible, you review the stream yourself | No agents |
| Remove the noise, reply by hand | Analyst |
| Remove the noise and get ready-made drafts | Analyst + responder |
| Full automation in Telegram and Threads | Analyst + responder with automatic sending on |
| Leads should land in your CRM | Add a deliverer |
đĄ Tip: at the start an analyst and a responder are enough. Attach a deliverer once the stream is stable and it is clear what should be passed on.
One agent can work in several campaigns - there is no need to create a copy for each.
Telegram alerts for this campaign
In the same place, next to the agent list, there is a Telegram alerts for this campaign switch - the lead card lands in the bot. It is on by default.
The switch works per campaign: noisy campaigns can be muted while alerts stay on for the important ones.
âšī¸ Note: if the bot is not connected yet, Telegrin offers to do it right here. The bot subscription is personal - it does not affect your colleagues.
If the agent list is unavailable
Sometimes, instead of a list, you see a message saying this workspace's agents are not available yet. This is not a settings problem: the campaign can be launched on keywords alone, and agents attached later through Edit.
Changing agents after launch
Open the campaign â Edit â the Agents step. Changes apply to new messages; signals that have already been processed are not re-checked.