FAQ - frequently asked questions
What is a signal?
A signal is one message or post that the AI recognised as matching the campaign's goal. If you sell a service, a signal
is a request like "recommend a good designer". If you are looking for a contractor, it is a message from someone
offering that service.
What is a lead?
A lead is a person you have at least one signal from. If one person wrote in two chats, you get 2 signals but 1 lead.
Leads are collected in the Pipeline section, in the stages New, In progress, Qualified, Rejected.
What is a credit?
1 credit = one message read by the AI, however many checking steps run inside it. The credit is charged for the check,
not for the result: if the AI decides it is not a lead, the credit is still spent.
- Telegram, Threads, Bluesky, Hacker News - collecting is free. You pay only for what the AI reads; whatever a stop
word or the language filter drops before the AI costs nothing.
- LinkedIn, Reddit, X (Twitter), Jobs - 1 credit for every delivered post or vacancy, with the AI check included in
that credit.
- LinkedIn - plus 1 credit for every word that found nothing in a check.
- A reply written by the AI costs 1 credit. The responder's Fixed text and lead delivery are free.
Details - in the article "Credits: what you are charged for and what is free".
Which channels does Telegrin work in?
Telegram, Threads, LinkedIn, Reddit, X (Twitter), Bluesky, Hacker News and Jobs (job-board vacancies) - on every plan.
On the trial, one campaign can have up to 3 channels. Details - in the article "Channels: Telegram, Threads, LinkedIn,
Reddit, X (Twitter), Bluesky, Hacker News and Jobs".
Do I need my Telegram account?
Not necessarily. The All of Telegram mode works without a connection: we read the public chats. An account is needed to
watch your own chats and to reply to leads from Telegrin. Threads needs a Threads account; the other channels need no
account.
Replies on Telegram and Threads go out from your account - to the other person it is an ordinary message from you, not
from a bot.
How long until the first signals?
- Telegram - real time.
- LinkedIn and Jobs - once a day. The first check runs shortly after launch.
- Threads, Reddit, X (Twitter), Bluesky, Hacker News - on a schedule Telegrin sets. The current cadence is shown on
the campaign page, on the Limits tab.
Turn on Scan the last 24 hours on the wizard's last step and Telegrin checks the past day right away. This setting is
off by default.
Will others see that I use the service?
No. Nothing changes for chat members. Only you see the connection: in Telegram (Settings → Devices) a new active session
appears - that is Telegrin.
⚠️ Important: do not end this session in Telegram, or the account stops working and has to be connected again.
Is it safe to connect my account?
Telegrin works through the official Telegram protocol, the session is stored encrypted (AES-256), and passwords are
stored as Bcrypt hashes. We read only the chats you added to a campaign yourself and do not read your private
conversations. You can disconnect the account in one click: Settings → Accounts → the account menu → Disconnect.
What happens when credits run out?
- The trial lasts until its 1000 trial credits are used up; it has no time limit. Once they run out, the workspace
shows Access paused: campaigns and agents are paused, all your data is intact. To continue, press Choose a package.
- A paid plan: campaigns are paused, and Settings → Billing shows You are out of credits. Top up to resume monitoring.
We email you in advance when 20% and 5% of the monthly credit volume are left.
Can I connect several accounts?
Yes. The number depends on the plan, and Telegram and Threads are counted together: Trial - 2, Starter - 2, Growth - 6,
Scale - 20. One Telegram campaign works through one account.
Can replies be sent automatically?
Yes, on Telegram and Threads. Add a responder or a commenter to the campaign and in its step choose Sending mode →
Autopilot. The default is Copilot: the agent drafts the reply and you send it. LinkedIn, Reddit, X (Twitter), Bluesky,
Hacker News and Jobs have no automatic sending.
Why did a campaign stop finding things or get paused?
- A campaign is not paused because of empty checks. If it finds nothing for a long time, Telegrin sends you a reminder
- review the words.
- Credits ran out - see above.
- An account got disconnected - the Telegram or Threads account the campaign works through. Reconnect it in Settings →
Accounts.
- The daily limit is used up - the search continues the next day.
Can I delete a campaign?
You can move a campaign to the archive (Archive) - it stops working, and the leads it found stay. Archived campaigns are
on the Archive tab, from where you can Restore them: the campaign comes back paused, and you start it by hand.
How do I tell the AI that something is not a lead?
Press Reject lead on the card. The question Why not a lead? appears with answer options. Answering is optional, but if
you pick the same reason three times within a month, such posts stop reaching this campaign's feed.
Why are there few signals in the feed?
Check one by one:
1. Words. On the campaign page, the Keywords card shows how many messages each word checked and how many became cards.
You can add a word there too - it starts working at once. A campaign created from a description has a Boost the
search button: the AI widens the search.
2. Rejected by AI. Open this view in the Feed: it shows what the AI dropped. Found a lead there - press Mark as lead.
If the AI drops what you need, refine the campaign description and the Who is definitely not a lead field.
3. Sources. On Telegram - are the right chats chosen; the All of Telegram mode gives wider reach. On Reddit - is the
search narrowed to inactive subreddits.
4. Languages and stop words. Messages in languages the campaign does not have, and messages with stop words, are
dropped before the AI.