You write the reply in the open card of the feed, in the box at the bottom. There is one box: it grows with the text, and you can edit it on any channel.
Where the text comes from
- Automatic sending. If the campaign's responder sends replies itself, the AI writes and sends them without you. The card then shows a line with the agent's name and done automatically (or queued for sending while the send is still waiting). On Telegram and Threads the reply box stays, so you can carry on the conversation from here.
- Sending after your approval. No draft appears on its own. Under the empty box it says No reply draft. Generate one or write manually, with a Generate a reply: 1 credit button.
- The «Mark as lead» button. If the campaign's responder writes replies with AI, pressing Mark as lead writes the draft right away - the same generation, 1 credit. Nothing is sent: you send it. In a campaign with automatic sending this press hands the card to the agent, and it sends the reply itself.
- Fixed text. If the responder settings have How it replies → Fixed text, the box already holds your ready text, and it is free (see «Agents in a campaign»). You can always type a reply in your own words too - also free.
Where the reply goes
| Channel | What you see |
|---|---|
| Telegram | Above the box pick To chat or To DM, below it one button - Send to chat or Send as DM |
| Threads | Send to thread - a public reply under the post from your account |
| X, Bluesky, Jobs | Copy reply - you post it yourself |
| LinkedIn, Reddit, Hacker News | Copy comment - you post it yourself |
On Telegram, chat or DM is chosen before generating: the AI writes differently for each. Switch with a draft ready and Generate a reply: 1 credit appears again - the text is rewritten only when you press it. Post copied text via Open post at the top of the card.
As the text nears the channel's limit (for example, 500 characters on Threads or 280 on X), a counter appears under the box, and once over the limit the send button cannot be pressed.
⚠️ Important: on Threads you can reply only from your own account. If it is not connected, the card shows Threads account disconnected. Connect it to reply and a Connect Threads account button; if the connection has expired - Reconnect Threads. Until then you can copy the text and post it by hand.
Quick edits
Once the box holds text from the AI, an edit row appears above it:
- Quick edits - a menu of ready options: Shorter, Friendlier, Add a question, No pitch;
- the Specify edits to regenerate the reply field - write what you want in your own words («mention that we work in Kyiv») and press Enter;
- Restore previous version - one step back, as many times as you like.
⚠️ Important: every edit is a new generation, 1 credit (this is stated at the bottom of the quick edits menu). To change a couple of words, it is easier to edit the text by hand right in the box. When you type the reply yourself, quick edits are not shown.
When the AI advises against replying
Sometimes the AI declines to write a reply - for example, when the person is not looking for anything. Then The AI advises against replying to this post appears above the box, and the reason is in the AI assessment block of the card. No credit is charged for the refusal. If this is your lead after all, press Write anyway - the AI will draft a reply that is honest about what you offer (1 credit).
What it costs
| Action | Price |
|---|---|
| Write and send your own text | free |
| A reply in Fixed text mode | free |
| Generate a reply, a quick edit, an edit in your own words, Write anyway | 1 credit |
| Mark as lead when the responder writes with AI and there is no draft yet | 1 credit |
| A reply the AI wrote and sent itself | 1 credit |
| The AI declining to write a reply | free |
| Reject lead, bringing a card back, Archive | free |
If the reply did not go out
The text returns to the box - nothing is lost. Message not sent appears above the box with the reason, and if an agent was sending the reply, the card is marked Delivery failed. Common reasons:
- direct messages are closed by the person's privacy settings - reply in the chat the signal came from;
- the person has no @username and their message in the chat is no longer available to your account - a DM is impossible, only the chat (Open post);
- the lead has blocked your account;
- Telegram limited sending: a temporary limit passes on its own, and if your account is barred from messaging strangers, @SpamBot shows why (repeated attempts may extend the ban);
- your Telegram account got disconnected - press Reconnect;
- Threads rejected the reply - answer directly under the post via the link in the card.
The conversation after the reply
Your reply and the rest of the conversation are visible in the card. When the person answers, the card becomes unread again, even if it was archived. Reply from the same box - the decision on the card does not change. All cards with a conversation are collected in the Conversations view.
How to make replies better
- The AI-Brain. Generic replies almost always come from an empty or short product and advantages description. The AI does not invent facts about your business: what is not in the AI-Brain will not be in the reply (see «Company AI-Brain»).
- The responder prompt is an instruction, not a template: the agent writes its own short text every time and can miss a specific phrase.
- To make sure a phrase gets in, write it as a command: «always add the link example.com at the end, word for word». A phrase like «we have a website example.com» is taken as background.
- Give an example of the reply you want right in the prompt, in quotes.
ℹ️ Note: the reply language is not set in the prompt. The agent replies in the language of the lead's message - this is a system rule.